Reservation, Payment, Cancellation & No – Show Policy 

Here you will find details on a broad spectrum of important topics including payments, bookings, and cancellations. Please read through our policies listed below. Once you place a booking with us we assume that you have read and accepted all the terms and conditions described below. If you make a booking on behalf of other participants, you guarantee that you have the authority to accept and do accept these terms on behalf of the other participants in your party.
If you have any questions, please contact us via email at streetarttourparis@gmail.com

Booking and payment

You must be at least 18 years of age to make a booking. You agree to provide full, complete and accurate information.
By booking on behalf of other participants, you are deemed to be the designated contact person for every participant included on that booking. This means that you are responsible for making all payments due in connection with your booking, notifying if any changes or cancellations are required and keeping your party informed. By booking on behalf of another person or persons, you represent and warrant that you have obtained all required consents.

• Public Tours: You can make a tour online reservation by using Billetweb booking system on our page: www.streetarttourparis.com. To book your visit choose the type of Tour and type of tickets, indicate the number of persons, select the date, select the transfer. If you are purchasing any discount tickets, make sure to bring the document, that entitles you to the discount, on the day of the tour. The guide has the right to examine it, and lacking appropriate proof, you may be asked to pay the missing amount of the full price.
  Once your order is paid, a confirmation message is displayed. An order confirmation email, with all instructions that are needed to participate in the tour, is immediately sent. It is then your responsibility to read the content of the sent message. Please note that some courier providers may delay the delivery of the email. In case of no reception after several hours, please contact us or the customer service of Billetweb.

• Private Tours: The event is booked once the payment is received. To reserve and confirm the date of your tour, we suggest making the full payment as soon as possible. For Private Tours, only the payment by bank draft on our bank account is accepted. In certain cases, there is a possibility of payment via Billetweb booking system. The payment by check is not accepted. We do not take responsibility for any checks sent to us.
  Street Art Tour Paris is not responsible for any incidental expenses You may have incurred as a result of the purchase of your tour such as visas, vaccinations, non-refundable flights or loss of enjoyment, etc.

Booking though Billetweb: It is possible to pay your order by credit card type “Carte Bleue”, “VISA”, “EUROCARD” or “MASTERCARD”. This payment is processed by our banking partner. The coordinates of the latter are accessible from the page “legal notices” of the site. The card payment can use the 3D Secure system which aims to identify the cardholder in order to limit fraud. Once the transaction is validated by the bank, your bank account will be charged the amount of the order. At the end of the transaction, an order confirmation will be sent to you by e-mail. You will be able to download an invoice from this one. If a payment is invalidated by the bank, after the issue of your Ticket or your order it or it will be invalidated, not allowing you access to the event. The exchanges with the site billetweb.fr are secured by SSL encryption. The bank details of the buyer are not stored by our system. Online electronic payments are made on the Billetweb website or directly on the website of the bank partner of the company, which ensures its security using the appropriate encryption and authentication technologies.

Payment after the tour: In rare cases we accept to block a date for a business based on a singed quotation and/or an order form (bon de commande). You will then receive an invoice after your tour took place. The invoice must be paid by bank transfer within 30 days of its date of issue. Payment by check is not accepted. After this period, a penalty of 10% will be applied, as well as a lump sum of € 40 due for collection costs. No discount for an early payment.

Cancellation policy 

Any cancellation by you must be initiated by email to streetarttourparis@gmail.com. In certain cases you may be eligible to receive a full or partial refund depending upon: the reason for your cancellation or the number of days prior to the start of the tour your cancellation request is received or the amount expended by the individual guide to prepare for your tour or the cancellation policy option you choose.
If the payment was done through Billetweb, a small booking fee is not refundable (0.29€ + 1% per ticket). Amount of fee may vary in time.

1. The sales are final. No cancellations or rescheduling is possible :

• All activities booked with promo codes and discounts. 
• Tours inside any museum which require paid entrance or reservations. 
• Public Virtual Tours and Webinars 

2. Fees due to the cancellation :
   Cancellations received until 8 days prior to the tour date: 25% cancellation fee
   Cancellations received 7 days or fewer prior to the tour date: 100% cancellation fee

• Private (outside of Museum) Tours
• Private Virtual Tours and Webinars
• Workshops

3. Reservations can be cancelled or rescheduled for a different date (according to our availability) up to 48 hours before the date of the tour and are eligible for a refund. Without cancellation within the time limit, the refund or rescheduling will not be accepted. 

• Public (outside of Museum) Walking Tours

4. Cancellation by us: If Street Art Tour Paris cannot perform the activity due to any unexpected event that prevents fulfilment of a contract, that is:
   war, whether declared or not, civil war or any other armed conflict, military or non-military interference by any third-party state or states, riots or demonstrations, acts of terrorism or serious threats of terrorist attacks, sabotage or piracy, strike or boycott, acts of governments or any other acts of authority whether lawful or unlawful, blockade, siege or sanctions, or
   accidents, fires, explosions, plagues, or
   natural disasters such as but not limited to storm, cyclone, hurricane, earthquake, landslide, flood, drought etc., or any event of a similar nature.
   Street Art Tour Paris has the right to substitute the tour by another one of the same value.
   In very rare cases, when the tour is cancelled by Street Art Tour Paris, for any reason that is our fault – you would be fully refunded (including the booking fees from Billetweb).

Latecomers

It is recommended to come at least 5 minutes before the scheduled start of the activity.

• Public visits: The organizer reserves the right to start the visit at the scheduled time and takes no responsibility for latecomers. If you arrive after it has already started, you may have trouble catching up with the group and it might resolve into missing out on the tour with no claim for refund or rescheduling.

• Private activities:  Any delays from our guests would be extracted from the total duration of the tour.
  The guide has the right to cancel the tour and leave the meeting point if the clients are more than 15 min late and are non-responsive to our messages or calls. After 15 minutes the tour will be automatically cancelled, and no refund will be issued.

Security

The host performing the activity for Street Art Tour Paris has a right to dismiss a guest who:
is intoxicated or
behaves in an impolite or threatening manner towards others
Without the possibility of rescheduling or refund.

Use of Information

You irrevocably agree that you will not plan, organize, lead, sell or market any tours or workshops  in the Paris area, walking tours or otherwise, that make any mention of street art, murals or graffiti for at least 12 months after you have attended any activity operated by Street Art Tour Paris.

Privacy policy

In accordance with the law n ° 78-17 of January 6th, 1978, relative to the Data processing, the Files and the Freedoms, the treatment of your information is the subject of a declaration with the French 2 National Commission of the Data processing and the Liberties (CNIL) under the declaration number 1759026. You have a permanent right of access and rectification on all data concerning you, in accordance with the European texts and the national laws in force.
When placing your order, you are required to communicate personal information about your identity and those of the Participants. The information necessary to ensure the processing of the order by the Ticket Office are: surname, first name and e-mail address of the Buyer. They can also be used by Billetweb to contact you in case of problems with the processing of your order.
Street Art Tour Paris respects and protects the privacy of its clients. Any personal information that we collect about you won’t be used for any purpose other than your reservation. The information will not be disclosed to any third parties.

Photographs and Videos etc.

Street Art Tour Paris reserves the right to take photographic and/or video records of its activities, including guests, and to use any such photographic and/or video records for promotional and/or commercial purposes, unless otherwise instructed by the guest.
Claims and complaints
For any complaint or copyright claim, you can email us at streetarttourparis@gmail.com. Our teams will investigate and delete any content that violates these terms and conditions, or any property rights.

Copyright

The contents of our website and virtual tours are protected by copyright. You may not copy, distribute, transmit, display, reproduce, publish, license, transfer, or sell any information, software, products or services obtained from this website or from our virtual tours. Breach of any of the terms of use will result in prosecution.

None of the activities hosted by Street Art Tour Paris can be recorded without our consent, and every use of the recorded information needs to be approved by the owner of Street Art Tour Paris. It is strictly prohibited to record or share the access and the content itself of our virtual tours and webinars with unauthorised public. Failure to comply with these prohibitions by any of the participants, will resolve in legal pursuit. 

Limits on Street Art Tour Paris Responsibility

There is always an element of personal risk attached to the tours or workshops of the type involved here, however small. In accepting these conditions, you consent to these risks.
By booking our services you agree that Street Art Tour Paris assumes no liability for any loss, injury or damage to a person or property, or otherwise any connection with any transportation, or other services, resulting directly or indirectly from any acts of co-travellers, suppliers, nature, or dangers, delays, cancellations, and incidents related to weather conditions, health-related problems before, after, or during the tour, allergies, fire, acts of government or other authorities, by law or de facto, wars, civil disturbances, terrorist attacks, strikes, riots, thefts, pilferage, epidemics, quarantines, medical or custom regulations, defaults, delays or cancellations or changes in tour schedules, or from any causes beyond the control of Street Art Tour Paris and that Street Art Tour Paris assumes no liability sustained or incurred by a Street Art Tour Paris client as a result of any foreign causes and is not liable for defaults or breach of contract of those persons, suppliers, or companies not directly under the control of Street Art Tour Paris.

TAKING PART IN THE TOUR CONSTITUTES YOUR ACCEPTANCE OF THE TERMS AND CONDITIONS SET OUT HEREIN. PARTICIPATION IN THE TOURS BY A PERSON WHO IS UNDER 18 YEARS OLD INDICATES THAT A PARENT OR LEGAL GUARDIAN HAS ALSO READ AND CONSENTED TO THIS POLICY.

LEGAL NOTICES:

Street Art Tour Paris SASU au capital de 100 € – 849242631 R.C.S. Paris – Siret : 84924263100018 – TVA : FR13849242631 – +33610481147 – www.streetarttourparis.com